A supervisor using a Human Relations management approach is MOST likely to take which action to improve staff productivity?

• A. Conduct a complete study of the most productive employee and use to create a standard protocol.
• B. Meet with staff in small groups and explore their current needs and motives at work.
• C. Implement a program of regular training and education around principles of productivity.
• D. Provide staff with a document clearly stating expectations regarding productivity and tasks to help staff achieve this goal.

Answer: (B)