A social worker meets parents of a 2-year-old who are frustrated with their child's behavior. The social worker should FIRST

• A. Provide the parents with a referral to a parenting class.
• B. Empathize with the parents' frustrations and address ways they can better manage their child's behaviors.
• C. Encourage the parents to read child development books.
• D. Complete a comprehensive family history.

Answer: (B)