A hospital social worker is preparing a discharge plan that includes a referral to a community mental health agency. Which approach is most likely to increase the client's likelihood of following through?

• A. Outlines the benefits of the agency and how the agency can help the client.
• B. Clearly states the consequences of not using the referral.
• C. Informs the client that a staff member at the agency will be waiting to hear from him.
• D. Ensures that the client understands that following through is optional.

Answer: (A)